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Basic database installation and configuration:
- Installation of database software and basic configuration
- Configuration of backups
- Installation & configuration of clustering
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Architecture and design
- Architecture development and recommendations
- Analysis and improvement recommendations
- Database replication
- Security and object administration
- Database and schema export and import
- Query optimization and log file maintenance
- Configuration of mirroring and log shipping
- Performance issue diagnosis
- Performance consultations
- Code analysis (review and recommendation of modifications to your SQL code)
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Basic administration and monitoring
- Managed patching and updates
- Port monitoring
- Upgrades of Microsoft SQL Server versions
- Service packs (only at customer request)
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Advanced administration and monitoring
- Replication monitoring
- Advanced restores from backups
- Database migration within Etomic DCs (For migrations from customer’s data center to Etomic, a separate one-time fee may apply)
- Disk backup at your request
- Point-in-Time recovery
- Customized maintenance plans
- Modification of data beyond restores
- Database health monitoring
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Basic troubleshooting
- Alerts and escalations
- Service and database server failures
- Database restore after a server failure
- Selective or partial restores are charged on an hourly rate
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Troubleshooting
- Troubleshooting database maintenance operations, performance and availability issues in production
- Database backup issues
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